UCaaS Market Accelerating 29% per year; RingCentral, 8x8, Mitel, Broadsoft and Vonage Lead

RENO, NV, October 16, 2017

New Q2 data from Synergy Research Group shows that the UCaaS market is accelerating at an annualized rate of 29%, as strong UCaaS adoption continues to drive the market. Retail UCaaS services account for well over 80% of the total market, though the smaller wholesale UCaaS segment is growing considerably stronger at 45%. UCaaS market is now generating revenues exceeding $400 million per quarter and approaching $2 billion annually. RingCentral is the market leader based on quarterly revenues and subscriber counts, followed by 8x8, Mitel, Broadsoft, and Vonage. Synergy defines the UCaaS market as a communications service where service providers host and develop their own proprietary Cloud PBX platform, enabling PSTN connectivity and offering an integrated UC applications portfolio stack (Conferencing, Team Collaboration, IM&P). Service providers utilizing 3rd party call control including technology such as Broadsoft Broadworks or Cisco HCS are defined by Synergy as Hosted PBX.  Hosted PBX is excluded from Synergy's UCaaS Market Tracker but is tracked separately in another Synergy report. 

Accounting for 81% of Q2 2017 total revenues, the UCaaS market continues to be heavily concentrated in the United States followed by the United Kingdom and Germany.

“UCaaS continues to provide a richer and more cost effective collaborative communication system for businesses globally,” said Jeremy Duke, Synergy Research Group’s founder and Chief Analyst. “We are also seeing an up-market acceleration of UCaaS adoption, moving from serving mostly smaller sized organizations now to gaining traction in businesses of over 100 seats and over 1,000 seats. Given that the displacement of premise PBXs remains low today, there is ample ground for UCaaS to find strong growth in displacing these legacy systems over a long stretch of time.”